Troubleshooting & Support
When something goes wrong, this section helps you identify the issue, apply a fix, and reach the right support channel if needed.
In This Section
| Page | Description |
|---|---|
| Common Failure Modes | Error messages, root causes, and resolution steps for general errors, workflow errors, external tool calling errors, Custom Code Agent errors, Voice AI issues. |
| Support | How to contact support, what information to include, escalation guidance, and available support query types. |
Before You Troubleshoot
- Check the AI Employee status. Is it active and ready?
- Review the trigger. Is the trigger correctly configured for the interaction type?
- Trace the execution. Where in the workflow does the failure occur?
- Inspect integrations. Are connected apps authenticated and operational?
Next Steps
If the issue is not covered here, contact Ema support through the Helpdesk.