Metrics & Insights

Metrics

Metrics are available on a per-AI-Employee basis, determined by the trigger type of the AI Employee. This means that chatbot AI Employees display different metrics out of the box compared to document-based or ticketing AI Employees.

Chat AI Employees

Chatbot AI Employees show usage metrics including sessions, messages, users, and feedback trends. For a detailed breakdown, see Chat Metrics.

Ticketing AI Employees

Ticketing AI Employees display metrics relevant to ticket processing volume and resolution rates.

Dashboard AI Employees

Dashboard AI Employees show total triggers and success rates. See Launching & Monitoring for details.

Customizable Metrics

Customizable metrics are coming soon, along with more detailed metrics and graphs per use case.