Audit Tab in Voice AI Employee
The Audit tab provides a complete, searchable history of every call handled by a Voice AI Employee. Use it to review call transcripts and listen to audio recordings.
Where to Find It
Open any Voice AI Employee from the AI Employees page, then click the Audit tab at the top of the AI Employee page.
What the Audit Tab Shows
The Audit tab is a table of every call handled by the AI Employee. Each row represents a single call and includes:
| Column | Description |
|---|---|
| Phone number | The caller's phone number (or SIP identifier). |
| Start time | When the call was initiated. |
| Duration | Total call length. |
| Disconnection reason | How the call ended (caller hangup, AI hangup, transferred, error, etc.). |
| Transferred | Whether the call was forwarded to a human agent and, if so, the destination label. |
| Call ID | Unique identifier for the call, useful for correlating with logs and support tickets. |
Inspecting a Call
Click any row to open the call detail drawer. The drawer shows:
- Full transcript -- Turn-by-turn conversation between the caller and the AI Employee, with timestamps.
- Audio playback -- Listen to the original recording.