Chatbot Logo Configuration
The Chatbot Logo Configuration feature lets you upload a custom brand logo that appears in the header of your embedded chatbot widget. A recognizable logo builds user trust and reinforces brand identity within the chat experience.
Where the Logo Appears
The uploaded logo is displayed in the header area of the Embeddable Chat SDK widget. It replaces the default Ema icon with your company's branding. The same logo is used across all deployment domains whitelisted for the AI Employee.
How to Configure
Step 1: Navigate to Chatbot Configuration
- Open the AI Employee you want to brand.
- Go to the Configurations tab.
- Locate the Chatbot Configuration widget.
Step 2: Upload Your Logo
- In the Brand Logo section, click the upload area or drag and drop your image file.
- The platform validates the image before accepting it.
Step 3: Save and Preview
- Click Save to persist the logo.
- Open the chatbot preview or navigate to a whitelisted domain to verify the logo renders correctly in the chat header.
Image Requirements
| Requirement | Detail |
|---|---|
| Supported formats | PNG, JPG, JPEG |
| Maximum file size | 1 MB |
| Recommended dimensions | Square aspect ratio (for example, 256 x 256 pixels) |
| Transparency | Supported for PNG format |
Images that exceed the maximum file size or use an unsupported format are rejected with an inline error message. Non-square images are accepted but may be cropped or padded to fit the header area.
Best Practices
- Use a square logo. The chat header renders the logo in a compact square area. Rectangular logos may lose important detail when scaled.
- Prefer PNG with transparency. Transparent backgrounds blend seamlessly with the chatbot header regardless of the primary color theme.
- Keep the design simple. The logo is displayed at a small size; intricate details may not be visible.
- Test on multiple devices. Verify the logo looks correct on both desktop and mobile viewports.
Related
- Embeddable Chat SDK -- Full chatbot embedding guide including branding, domain whitelisting, and snippet generation.