Integrations & Data

Ema's integrations layer provides the infrastructure that enables AI Employees to interoperate with existing enterprise applications. The catalog includes more than 200 native connectors covering CRM, HRIS, finance/ERP, ITSM, and related domains. Each connector supports real-time, two-way data synchronization: when a record is modified in a source system such as Salesforce or ServiceNow, the change is immediately reflected in Ema, and any action executed by an AI Employee is written back to the originating system. This bidirectional flow preserves data integrity and eliminates manual reconciliation.

Connector Categories

Connectors are available in two categories:

1. Tool-calling connectors (Intelligent Actions) -- Allow AI Employees to perform transactions in external systems (for example, creating tickets, approving purchase orders, or updating opportunity stages) and record the results through the same interface. See Intelligent Actions for details.

2. Data connectors -- Establish secure pipelines that import reference content (policies, tickets, web pages, and similar assets) into Ema while exporting agent-generated insights or annotations to the source repository. This approach ensures responses are context-aware, aligned with brand guidelines, and suitable for analytics. See Data Connectors for details.

Key Advantages

• Accelerated implementation -- Pre-built connectors eliminate custom API development, shortening deployment timelines from months to days.
• Authoritative data -- Continuous two-way synchronization with granular field-level controls maintains a single source of truth across all systems.
• Enterprise-grade security -- All connectors inherit Ema's compliance posture (SOC 2, ISO 27001, HIPAA alignment) and enforce encryption in transit and at rest, with role-based access control.

Custom Integrations

When the pre-built catalog does not cover a specific system, Ema provides two paths for extending the platform:

• Custom tool integrations -- Build bespoke action connectors using Ema's no-code builder so AI Employees can call any HTTP-accessible API as an Intelligent Action. See Custom Integrations for a step-by-step guide and Custom Tool Integrations for the workflow-building reference.
• Custom data connectors -- Functionality for creating custom data connectors is under development and will be available soon.

Maintenance Mode

Ema supports placing individual integrations into maintenance mode when you need to perform scheduled upkeep on a connected system -- for example, rotating credentials, upgrading an on-premises instance, or migrating to a new OAuth application. While an integration is in maintenance mode:

• Workflows that depend on the integration are paused automatically; they resume once maintenance ends.
• A banner on the integration card in the Integrations page indicates the maintenance window.
• Scheduled sync jobs for data connectors are deferred until the window closes, then run immediately to catch up.

To activate maintenance mode, open the integration card on the Integrations page, click the three-dot menu, and select Enable Maintenance Mode. You can optionally set an estimated end time so dependent workflows can display an appropriate message to end users. When you are ready, click Disable Maintenance Mode to resume normal operation.

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