Sentiment Analyzer Agent
Notice: This agent is not currently registered as a standalone action in the platform. The functionality described may be available through the Custom Agent with appropriate prompt configuration.
The Sentiment Analyzer agent performs detailed sentiment classification with nuance and sub-category detection. Unlike the simpler Feedback Sentiment Analyzer, it provides granular sentiment labels and can detect multiple sentiment dimensions in a single input.
Use Cases
- You need fine-grained sentiment analysis beyond positive/negative.
- Your workflow branches based on specific emotional tones in customer communications.
- You want to track customer sentiment trends across interactions.
| Input | Type | Description |
|---|
text | Text | The text to analyze for sentiment. |
context | Text | (Optional) Additional context for more accurate analysis. |
Outputs
| Output | Type | Description |
|---|
sentiment | Text | The primary sentiment label (positive, negative, neutral, mixed). |
sub_sentiments | JSON | Detailed sub-categories with confidence scores. |
Configurations
| Parameter | Description | Default |
|---|
categories | Custom sentiment categories to classify into. | Default set (positive, negative, neutral, mixed) |
instructions | Additional analysis guidance. | None |
How to Use This Agent
ticket_trigger -> convert_to_text -> sentiment_analyzer
-> [frustrated/urgent] -> human_collaboration("Priority escalation") -> workflow_output
-> [positive/neutral] -> knowledge_search -> respond -> workflow_output