> Source: https://builder.ema.ai/v2/templates/policy-assistant-ai-employee
> Title: Policy Assistant AI Employee

# Policy Assistant AI Employee

The Policy Assistant AI Employee is built from the **Policy Assistant** curated template (category: HR). It is a chat AI Employee (AIE) focused on one job: searching your HR policy knowledge base and returning the most relevant policy sections with citations, section numbers, and effective dates. Employees find the exact policy they need without reading through entire handbooks, and every answer cites its source — which reduces the steady stream of "quick HR questions" that interrupt your HR team.

## Workflow

The template ships a single-agent workflow:

Node

Agent type

What it does

Search Policies

`search_respond`

Searches the HR policy knowledge base for the most relevant policy sections and returns exact references with citations, section numbers, and effective dates. If multiple policies apply, it lists all of them.

A `start` node feeds the employee's question into the graph, and a `publish` node exposes the cited policy answer. The edges run `start → search → publish`.

Because this is a single retrieval agent, there is no separate classification or composition step — the Search Policies node both retrieves and answers. If you need richer triage (for example, routing different topics to different knowledge bases), start from the [Employee Onboarding](/builder/v2/templates/employee-service-ai-employee) template, which adds a classification step before the search.

## Starting configuration

The template clones in with this configuration, which you can change in the AI Employee builder:

-   **Model selection** — Let Fusion Pick (EmaFusion™ chooses the model per request).
-   **Optimization priority** — Most accurate.
-   **Conversation context** — enabled, so the AI Employee retains context across turns.
-   **Feedback** — enabled, with thumbs-up / thumbs-down reasons and free-text comments.
-   **Welcome message** — "Hi! I can help you find information from company policies. What would you like to know?"
-   **Conversation starters** — two buttons: "Leave policy", "Expense policy".

**Recommended data sources:** connect your company policy documents, employee handbook, and compliance guidelines so the agent can provide accurate policy references.

## How to use

After you select **Use template** and the AI Employee opens in the builder:

1.  **Connect your policy documents.** Add your employee handbook, leave policies, expense policies, and code of conduct to the Search Policies node. See [Knowledge bases](/builder/v2/core-concepts/knowledge-bases).
2.  **Publish and share.** Publish the workflow, then share the link with employees as the go-to policy lookup tool. See [Channels and deployment](/builder/v2/integrations-data).

> [TIP]
> Keep the source documents current. Because the Policy Assistant cites section numbers and effective dates straight from your knowledge base, the accuracy of its answers tracks the accuracy of the documents you connect. Re-crawl or re-upload whenever a policy changes.

## Example queries

-   "How much parental leave do I get?"
-   "What is the expense limit for client dinners?"
-   "Can I carry over unused PTO into next year?"

## Related

-   [Agent reference](/builder/v2/agent-reference) — the [Search & Respond](/builder/v2/agent-reference/search-and-respond) agent type.
-   [Knowledge bases](/builder/v2/core-concepts/knowledge-bases) — connecting and crawling your policy documents.
-   [Templates overview](/builder/v2/templates) — the full curated template list and the clone flow.